Shipping & Delivery
Shipping & Delivery
*Due to COVID-19 outbreak, shipments to some countries delivery delay. Please refer to USPS and DHL website for further information and updates
Shipping:
We Offer DHL/FedEx/YunExpress/Deppon Shipping Worldwide.
Shipping Fee:
$4.99 for orders under $39.99
Free shipping for orders over $39.99
Fast delivery: $9.99 for orders under $39.99 (3-10 business Days)
Once you place your order, it takes us 1-2 business days to process and ship it to your address.
It typically takes between 1 and 2 weeks to deliver your order to your address when we ship it. Our average delivery time is nine days.
Exception: The shipping time might be extended for Hawaii and Alaska, up to 2 weeks.
Estimated shipping times:
a) United States, United Kingdom, Canada, Spain, France, Korea, Taiwan, Japan, Singapore, Malaysia, Australia/New Zealand ~ 10 to 15 business days.
b) Brazil, Mexico, Venezuela, Norway, Sweden, Denmark, Finland, Netherlands, Germany, Philippines, Indonesia, India, Turkey, Saudi Arabia, Jordan, Bahrain, United Arab Emirates, and to all other countries ~ 10 to 15 business days.
c) Lebanon, Colombia, Dominican Republic, Kuwait, Russia, South Africa ~ 15 to 20 business days.
Before shipping your order, normally we needs 1-4 days to prepare your products, do strict quality-control tests and carefully package the items. So the processing time is separate from the delivery time. Thank you for understanding!
30-Day Returns
This product is eligible for a 30-day return policy.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Please review the 30-Day Returns Policy page to understand how we deal with returns entirely.
Contact Us
As the pandemic has impacted our department for customer support and success, the phone line for support is temporarily out of reach.
We answer within one business day if you reach out to us:
- Contact us via Facebook: click to contact
-
After-sales whatsapp:Click add
- Our support email: brookey.service@outlook.com
We will be happy to assist and prove why we pride ourselves on excellent customer support and service for any questions, concerns, or inquiries.
24/7
Anything questions about your order, we’re here 24 hours a day, 7 days a week to help you. We’ll get back to you as soon as we can.